Dear Irene,

I wanted to write and thank you for helping me with my order last week. I am really impressed with your fast and friendly customer service, it’s a rare thing to come by, and I do not take your A+ service for granted! You helped make my weekend very special with my bridesmaids, who absolutely loved their gifts (the marching elephant eyeglass cases with their initials).

I love your products and will definitely be back for more, sooner rather than later! I’ll be sure to buy in advance, and not leave it to the last minute like last time. But even if I do, I know you’ve got my back!

Thanks again, I truly appreciate it!

-A